Custom Travel Management Software for Multi-Day Tours
Custom Travel • Tailor-Made • Bespoke • Private • FIT
Designed to fit your FIT business
PEAK 15’s custom travel management software provides your team with everything they need to engage clients and keep them coming back for more by responding to every quote request with speed, accuracy, and a focus on your unique brand and approach.
Prevent the Wasted Time, Costly Mistakes,
& Lost Sales with Custom Travel Management Software
Attract and retain more customers when you swiftly deliver a beautiful, detailed, and personalized proposal in response to every inquiry.
Our fully integrated, end-to-end custom travel management software for multi-day tour operators streamlines every process and creates a single shared source of truth that allows your team to focus on delivering exceptional travel experiences.
Are You Still Using Multiple Systems to Manage Complex Operations?
Cut-and-Paste Itineraries
New itineraries are based on starter templates or previously created trips.
Supplier Database
Contact details, images, videos, descriptions, services and rates are housed away from other information.
Customer Spreadsheets
A separate login is required to view contact details, email/phone call logs and sales history.
Accounting Software
All data relevant to supplier and customer payments is stored in a siloed platform.
What is the Fragmented Approach Really Costing You?
Wasted Time
Hours are spent searching for information and engaging in redundant communication.
Duplicated Effort
Proposals have to be recreated by jumping from platform to platform.
Expensive Mistakes
Out-of-date information, invoicing errors, or poor follow-up lead to errors that have to be fixed.
Lost Business
Slow responses disappoint customers and send them to the competition.
Take a Custom Tour of PEAK 15
Introduce us to your company. Tell us where you enjoy smooth sailing and where the operational seas get rough. We’ll show you how PEAK 15 can transform your travel business.
Powerful Features to Boost Speed & Create a Single Source of Truth
Plan
Market
Sell
Operate
Account
Analyze
Trip Planning
- Clone a stunning template, duplicate any previously created trip or tour, or build a new itinerary from scratch.
- Add/replace services or packages of services from a unified library of supplier/vendor content and rates.
- Get pricing recommendations on a group or per guest basis while factoring in optional services or deviations for specific guests.
- Review different group sizes and age configurations.
- Use the custom travel management software to generate a unique, true-to-your-brand itinerary as a dynamic web page, PDF, or Word doc.
CRM & Marketing
- Access detail-rich profiles of your guests and partners, including inquiry, booking, and financial history.
- Maintain detailed traveler information, including interests, preferences, and special requests that can be captured and updated with online forms.
- Track emails sent to and received from customers.
- Use online forms to capture post-trip survey feedback.
- Integrate with popular marketing and communication tools like MailChimp, Constant Contact, HubSpot, and Marketo.
Bookings & Sales
- Receive and track web, email, and phone inquiries, and automate assignment and follow-up.
- Allow clients and guests to book their custom trip or tour and pay securely on your website, which always reflects inventory in real time.
- Manage commissions due to Travel Agents or B2B partners.
- Track optional services and room assignments by guest.
- Generate an invoice with a detailed schedule of payments.
- Capture flight information into and out of the destination, whether booked by you, another agent, or directly by the traveler.
Operations
- Send reservation confirmation emails with service details, rates, and payment terms to trip or tour suppliers.
- Input bills against services to track actual vs. quoted costs.
- Receive automated reminders when additional payments are due.
- Send rosters, rooming lists, and flight manifests to vendors/suppliers.
- Generate final itineraries with detailed times, directions, and contact information, along with operational itineraries with important notes and instructions for guides or drivers.
Accounting
- Invoice customers in their preferred currency.
- Process credit card and e-check payments directly from our custom travel management software or via your website.
- Get reminders of vendor and supplier bills that need to be paid, then track them against budgeted costs.
- Download transactions from PEAK 15 into QuickBooks, QuickBooks Online, Sage, Lawson, or any accounting system that can import a CSV or Excel file.
Dashboards, Analysis, & Reporting
- Create organization-wide, team, or personal dashboards that pull together critical information.
- Analyze performance of SEO, SEM, and email marketing with Google Analytics integration.
- Compare sales from one period to another based on date of sale or date of travel.
- Check budget vs. actual P&L for one departure or across different dimensions.
- Create your own reports and visualizations using Microsoft PowerBI and publish them to PEAK 15 or the PowerBI mobile app.
Why Do Multi-Day Tour Operators Love PEAK 15’s Custom Travel Management Software?
We organized and centralized all our customer, supplier and trip information into one location which allowed us to streamline. Sales are up, logistics are simpler and communication between colleagues around the world is much easier. It’s a one-stop shop.
PEAK 15 has provided our business with a powerful tool to improve processes and guest experiences. We are constantly working together to add functions that improve communication and increase sales.
Frequently Asked Questions
Have questions? We've got answers. Browse our frequently asked questions to learn more about PEAK 15, our features, implementation process, and how our platform helps tour operators streamline operations, enhance guest experiences, and grow with confidence.
How does PEAK 15 help tour operators increase efficiency by creating unique itineraries without starting from scratch every time?
PEAK 15’s Planner Tool allows designers to build custom itineraries by copying existing trip templates. For private or FIT travel, users can take a standard framework and quickly tweak it for specific group sizes, different start dates, or personalized pre- and post-trip extensions. This ensures that even one-time trips benefit from repeatable data and established vendor relationships.
Of course, building a new itinerary is always an option.
Can the custom travel management software handle complex pricing and margin requirements for highly personalized or FIT travel?
Yes, the platform includes an integrated budgeting tool where operators can set specific rules for margin calculations. These can be based on a percentage of the total cost or a flat dollar amount per passenger. The system pulls real-time costs from a vendor service library, allowing planners to see a live financial summary and ROI of a custom proposal as they add or remove services. This eliminates the need for external Excel spreadsheets while maintaining the flexibility to manually override prices as needed.
How are unique custom requests such as a specific new hotel or activity tracked between sales and operations?
The software uses automated task workflows to manage custom requests that aren’t already in the database. When a salesperson adds a placeholder for a new service, the system can automatically trigger a task for the operations team to research, price, and confirm the item. This keeps all communication and documentation centralized within the specific booking rather than relying on disjointed internal emails.
How does PEAK 15 generate professional proposals and itineraries for high-end custom clients?
The software uses HTML-coded templates to dynamically generate multiple versions of an itinerary from a single data source. Planners can produce a polished proposal for the initial sale, a detailed final itinerary for the traveler, and a logistical operational report for guides or drivers. Each contains the appropriate level of detail for each recipient. These documents can be delivered as PDFs, Word documents, or private URLs.
How does the system use guest history to personalize the planning of custom expeditions?
The embedded customer relationship management system (CRM) tracks every traveler’s history, including past trips, specific preferences, and previous tours. For high-risk or technical custom travel, such as mountain climbing, this allows expedition managers to vet guests based on their history (e.g., “they turned around halfway on their last climb”) before accepting them for a more difficult route. This central source of information ensures that personalization is maintained even if a different team member handles the returning guest’s next custom booking.
