Packaged Travel Software for Multi-Day Tour Operators
Scheduled • Group • Set Date Travel • Fixed Date Travel
Designed to keep your Scheduled business on schedule
PEAK 15 provides your team with everything they need to create dazzling itineraries, price them to maximize profitability, and provide outstanding customer service that keeps guests returning for more great travel experiences.
Prevent the Wasted Time, Costly Mistakes, & Lost Sales with Packaged Travel Software
Attract and retain more customers when you swiftly deliver beautiful, detailed, and personalized proposals in response to inquiries.
Are You Still Using Multiple Systems to Manage Complex Operations?
Budget Calculators
Fixed, tiered, and variable costs and total group size all impact profit but can’t be accommodated.
Supplier Database
Contact details, images, videos, descriptions, services and rates are housed away from other information.
Customer Spreadsheets
A separate login is required to view contact details, email/phone call logs and sales history.
Accounting Software
All data relevant to supplier and customer payments is stored in a siloed platform.
What is the Fragmented Approach Really Costing You?
Expensive Mistakes
Incorrect or out-of-date budget assumptions, inaccurate calculations, or poor follow-up lead to errors that have to be fixed.
Wasted Time
Hours are spent searching for information and engaging in redundant communication.
Poor Guest Experience
Slow responses disappoint customers and send them to the competition.
Limited Data
You can’t be sure which departures to run or marketing efforts to invest in.
Take a Custom Tour of PEAK 15
Introduce us to your company. Tell us where you enjoy smooth sailing and where the operational seas get rough. We’ll show you how PEAK 15 can transform your travel business.
Powerful Features to Automate Workflows & Create a Single Source of Truth
Plan
Market
Sell
Operate
Account
Analyze
Trip Planning
- Build detailed and accurate budgets for different trip or tour group size scenarios with fixed, variable and tiered costs.
- Add/replace services or packages of services from a unified library of supplier/vendor content and rates for individual suppliers or DMCs.
- Get pricing recommendations based on your estimated group size and profit margin targets.
- Set up inventory based on max group size and room blocks with the ability to limit the number of single or discounts.
CRM & Marketing
- Access detail-rich profiles of your guests and partners, including inquiry, booking, and financial history.
- Maintain detailed traveler information, including interests, preferences, and special requests that can be captured and updated with online forms.
- Track emails sent to and received from customers.
- Use online forms to capture post-trip survey feedback.
- Integrate with popular marketing and communication tools like MailChimp, Constant Contact, HubSpot, and Marketo.
Bookings & Sales
- Receive and track web, email, and phone inquiries, and automate assignment and follow-up.
- Allow clients and guests to book their custom trip or tour and pay securely on your website, which always reflects inventory in real time.
- Manage commissions due to Travel Agents or B2B partners.
- Track optional services and room assignments by guest.
- Generate an invoice with a detailed schedule of payments.
- Capture flight information into and out of the destination, whether booked by you, another agent, or directly by the traveler.
Operations
- Send reservation confirmation emails with service details, rates, and payment terms to trip or tour suppliers.
- Input bills against services to track actual vs. quoted costs.
- Receive automated reminders when additional payments are due.
- Send rosters, rooming lists, and flight manifests to vendors/suppliers.
- Generate final itineraries with detailed times, directions, and contact information, along with operational itineraries with important notes and instructions for guides or drivers.
Accounting
- Invoice customers in their preferred currency.
- Process credit card and e-check payments directly from our custom travel management software or via your website.
- Get reminders of vendor and supplier bills that need to be paid, then track them against budgeted costs.
- Download transactions from PEAK 15 into QuickBooks, QuickBooks Online, Sage, Lawson, or any accounting system that can import a CSV or Excel file.
Dashboards, Analysis, & Reporting
- Create organization-wide, team, or personal dashboards that pull together critical information.
- Analyze performance of SEO, SEM, and email marketing with Google Analytics integration.
- Compare sales from one period to another based on date of sale or date of travel.
- Check budget vs. actual P&L for one departure or across different dimensions.
- Create your own reports and visualizations using Microsoft PowerBI and publish them to PEAK 15 or the PowerBI mobile app.
Why Do Multi-Day Tour Operators Love PEAK 15’s Packaged Travel Software?
We were able to increase both the number of trips we offered and the number of guests we served, without an increase in staff or a decrease in customer service.
We have automated many functions that have led to improved productivity and continue to look for ways to automate further with the help of our PEAK 15 Account Manager who is a true asset to us!
Frequently Asked Questions
Have questions? We've got answers. Browse our frequently asked questions to learn more about PEAK 15, our features, implementation process, and how our platform helps tour operators streamline operations, enhance guest experiences, and grow with confidence.
How does PEAK 15 manage inventory and allotments for scheduled departures?
PEAK 15’s packaged travel software has been designed to meet your needs. The system supports the management of complex allotments such as motorcoach seat counts, cruise cabin categories, or hotel room blocks, allowing you to designate a specific allocation and then sell individual or group bookings into that inventory over time. The intelligent platform also tracks rosters and rooming lists, ensuring that every guest is accounted for within the pre-defined capacity of the departure.
Can the software handle shared departures, where multiple groups fill a single bus or trip?
Yes. PEAK 15 has been intentionally built to accommodate departures that are filled by multiple independent groups. It can track specific allocations for different organizations.
For example, giving 25 seats to one alumni group and 15 to another on the same bus. The platform allows users to move allocations between groups or open remaining space to the public if a specific group has not filled their allotment, ensuring that every trip achieves maximum profitability.
How are itineraries and guest documents generated for repeat packaged tours?
PEAK 15 uses a planner tool that acts as a single source of truth for all itinerary data, which can be saved as templates for repeat use. The system uses HTML-coded templates to pull information directly from the trip’s vendor and service database. This allows you to generate different versions of the same itinerary such as a simple outline for a group leader, a detailed document for the traveler, and a bus logistics for the driver, all from the same data, and without having to manually re-type Word or Excel documents.
What tools are available to track the profitability and ROI of a scheduled trip?
Our packaged travel software’s robust budgeting and pricing tool connects directly to your vendor service library, allowing you to see a real-time financial summary of each departure, including up-to-date margin based on current guest counts vs. the trip’s maximum capacity. It can even anticipate ROI by tracking how many bills have been paid against the revenue collected from signed-up guests. This supports informed go/no go decision-making and helps you determine which departures require increased marketing efforts.
Can the platform automate the collection of missing guest information for set date departures?
PEAK 15 reduces or eliminates the need to chase travelers for information with a workflow manager that can trigger automated email cadences based on departure date. The system can be configured to automatically scan reservations at set intervals, perhaps 90 or 60 days before travel, to see if mandatory items like dietary restrictions, passport details, or final payments are missing. It then sends reminders only to those guests who have not yet provided the necessary information, saving the operations team hours of manual follow-up.
